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About the client
The client had had a negative experience with their previous provider and needed to launch two e-commerce platforms on a very tight schedule. We took over the operation, set up payments, shipping, and critical processes to get KAVA and Da Portare’s digital channels up and running.
Industry:
Food and Beverage E-CommerceLocation:
Bogotá, ColombiaProducts
E-commerceSupportIntegrations
Technologies
WordPressWooCommercePHPPayUWompiGoogle Maps
Infrastructure
SiteGround
The case
Zona K was nearing the scheduled launch date for its online store, KAVA Terroir, but the platform still had technical glitches and incomplete features that prevented it from operating stably.
The project had initially been developed by another vendor. Although the site looked visually impressive, several essential e-commerce features were not configured correctly or remained in test mode.
Among the main problems identified were:
- Product filters that did not work correctly.
- Inconsistencies in price display and calculation.
- Plugins configured in test environments or modes.
- PayU payment gateway pending connection and validation.
- Club Kava membership model not fully configured.
- Lack of up-to-date platform backups.
- Technical dependence on the previous vendor.
- Limited access to information, infrastructure, and documentation.
- Lack of a clear methodology for managing adjustments and requirements.
The challenge was not to develop a new store from scratch. It was necessary to quickly understand the platform’s actual state, regain technical control, and prioritize the essential adjustments to prepare the e-commerce site for launch.
The solution
EvolutecC began the project with a technical review of KAVA Terroir to identify risks, dependencies, incomplete configurations, and critical functionalities.
One of the first steps was to secure the existing data by creating and validating backups. This helped reduce the risk of data loss and established a secure foundation for beginning the implementation work.
Subsequently, a support model based on hourly packages was established, through which each requirement was recorded, analyzed, estimated, and prioritized according to its impact on operations and the launch date.
The EvolutecC team worked on the following fronts:
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WordPress and WooCommerce Stabilization: We reviewed the platform’s general configuration, plugins, dependencies, and critical components to fix bugs and improve the e-commerce site’s stability.
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Catalog Optimization: Adjustments were made to the organization and presentation of products, including filters related to warehouses, countries, categories, and catalog features.
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Price and Commercial Functionality Corrections: Components related to the display of prices, discounts, and commercial terms were reviewed to ensure more consistent behavior within the store.
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Club Kava Configuration: Progress was made on configuring Club Kava’s membership and subscription model, adjusting the necessary rules to offer benefits and special terms to registered users.
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Integration with PayU: Work was done on connecting and configuring the PayU payment gateway, including the necessary workflows to process transactions associated with e-commerce and the membership model.
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Adjustments to B2B forms: Forms aimed at corporate clients were reviewed and configured, allowing KAVA Terroir to also receive business inquiries through its digital channel.
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Structured technical management: The project was managed using tickets, preliminary estimates, prioritization by criticality, and time-spent reports.
This model gave Zona K greater insight into the activities carried out, the effort required, and the progress made on each request.
The result
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Regaining Technical Control: Zona K gained greater control over the KAVA Terroir platform, its backups, configurations, and technical requirements, reducing its dependence on the previous vendor.
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A More Stable Platform: The e-commerce site moved toward a more stable and operationally ready environment, with fixes to WordPress, WooCommerce, plugins, and critical components.
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Better-Organized Catalog: Adjustments made to categories, filters, and product presentation made it easier to navigate and explore the catalog.
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Progress on the Membership Model: Club Kava was better structured to manage subscriptions, benefits, and special commercial terms for its members.
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Payment gateway integration: The configuration of PayU allowed us to move forward with enabling the necessary payment flows for purchases and memberships.
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Reduced operational risk: The creation of backups and the initial technical review reduced the risk of data loss and allowed us to make changes to the platform with greater security.
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Greater Work Traceability: The system for tickets, estimates, and time reports helped organize requirements and improve communication between Zona K and the technical team.
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Continued Partnership with Zona K: The results achieved with KAVA Terroir strengthened Zona K’s trust in EvolutecC.
Building on this initial experience, the group also entrusted EvolutecC with providing technical support for Da Portare, another of its digital channels, making the initial work on KAVA Terroir the starting point for a broader technological partnership.